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Home > About USPS & News > Forms & Publications > Postal Periodicals and Publications > Publications > Publication 122 - Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries > Questions and Answers
What happens to the damaged article I give to the
Postal Service?
If the article has salvage value, the Postal Service
retains it. The article is sent to a mail recovery center
where it is auctioned to the public.
What happens if the article is delivered after the
claim is paid?
You may accept the article and reimburse the Postal
Service the full amount you were paid if the article is
undamaged. If the article is damaged, has depreciated
in value, or if the contents are not intact, the St. Louis
Accounting Service Center informs you of the amount
you must reimburse the Postal Service.
Will my postage be reimbursed?
Yes, if the article was lost or all of the contents were
totally damaged.
What about fees?
Fees are not reimbursed because they cover the cost
of insurance.
What happens if both the mailer and the
addressee claim the insurance payment?
They should decide between them who receives
payment. Otherwise, payment is made to the mailer.
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