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Home > About USPS & News > Forms & Publications > Postal Periodicals and Publications > Publications > Publication 122 - Customer Guide to Filing Domestic Insurance Claims or Registered Mail Inquiries > Introduction
This publication provides guidance for the submission
of a claim on lost or damaged domestic mail covered
by postal insurance. It explains who can file a claim,
as well as where, when, and how to file it.
Despite our best efforts, mail is occasionally lost or
damaged. To meet the challenges of the twenty-first
century, we continue to transform the Postal Service™
and its processes. Part of this transformation is
focused on improvements to our processes to prevent
lost or damaged mail.
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