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Home > About USPS & News > Forms & Publications > Postal Periodicals and Publications > Manuals > Employee and Labor Relations Manual - Issue 18 > 6 Employee Relations > 670 Diversity, Equal Employment Opportunity, and Affirmative Action
671 Diversity Overview
All employees share responsibility for achieving the Postal Service's
corporate goals for responding to the voices of the customer, the employee,
and the business. To create the required balance between employee
satisfaction and customer satisfaction, the Postal Service must employ
strategies and values that promote fairness and opportunities, instill pride,
and enhance safety in the workplace.
For such efforts to be successful, the Postal Service must manage the
diversity of its workforce so as to build an inclusive environment that respects
the uniqueness of every individual and encourages the contributions of
people from different backgrounds, experiences, and perspectives. This
management of diversity must be reflected in recruitment, selection,
promotion (including succession planning and opportunities for training and
development), and retention of employees.
Integrating these values and strategies into the corporate culture requires
leadership's full commitment.
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