11 Information, Documentation, and Support

11 Information, Documentation, and Support

11-1.1 Contents

11-1.2.1 Technology

11-1.2.2 Audience

11-1.3 Structure and Use

11-1.4 Introduction to Information, Documentation, and Support Service Accessibility

11-1.5 General Requirements

11-1.6 Testing for Compliance

11-2 Provide Support Documentation in Alternate Formats

11-2.1 Rationale

11-2.2 Techniques

11-2.2.1 For Purchased Products, Evaluate Whether Documentation Can Be Provided in Alternate Formats

11-2.2.2 For Developed Products, Provide All Documentation on Alternate Formats

11-2.4 References

11-3 Provide Access to a Description of Accessibility Features

11-3.1 Rationale

11-3.2 Techniques

11-3.2.1 For Purchased Products, Evaluate Whether Description of Accessibility Features Can Be Provided in Alternate Formats

11-3.2.2 For Developed Products, Provide Description of Accessibility Features in Alternate Formats

11-3.4 References

11-4 Accommodate Various Communication Needs in Support Services

11-4.1 Rationale

11-4.2 Techniques

11-4.2.1 For Purchased Products, Evaluate Whether Support Services Are Accessible to People with Disabilities

11-4.2.2 For Developed Products, All Support Services Must Be Accessible to People with Disabilities

11-4.4 References