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The Postal Regulatory Commission and the Postal Service invite you to a conference on Tuesday, March 13, 2007 to discuss how the Postal Accountability and Enhancement Act could increase the Postal Service’s ability to meet customer needs. By focusing on the issues important to customers, the conference will continue the dialogue recently initiated by the Postal Regulatory Commission in its rulemaking process.
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Summit Agenda
8:00 – 9:00 a.m.
Continental Breakfast
9:00 – 9:30 a.m.
Introductions
William M. Takis - Moderator
Partner, IBM Global Services
Dan G. Blair
Chairman, Postal Regulatory Commission
John E. Potter
Postmaster General & CEO
United States Postal Service
9:30 – 10:45 a.m.
Panel 1– Meeting Customer Needs in the Market Dominant Category
The new law balances Postal Service pricing flexibility with price caps and a requirement for predictable price changes. How can the Postal Service best meet customer needs for market dominant products, maintain high degrees of customer satisfaction, foster industry growth, and remain financially sound? What regulatory system might the PRC establish to encourage the process?
10:45 – 11:00 a.m.
Break
11:00 – 12:15 p.m.
Panel 2 – Meeting Customer Needs in the Competitive Product Category
The new law provides the Postal Service flexibility in pricing and promoting competitive products. What regulations might the PRC establish that would allow the Postal Service to offer competitive products that satisfy legal requirements, foster industry growth, and remain financially sound?
12:15 – 1:15 p.m.
Lunch
1:15 – 2:30 p.m.
Panel 3 – Designing Flexible, Customer-Responsive, Pricing and Product Regulation
The new law calls for the establishment of a modern system for regulating prices that encourages customer-responsive policies while achieving myriad public policy objectives. How might this system support flexibility for the Postal Service and its customers, promote predictability, and effectively resolve conflicts?
2:30 – 2:45 p.m.
Break
2:45 – 4:00 p.m.
Panel 4 – Service Standards and Measurement for Market Dominant Products
How would you recommend that the Postal Service re-evaluate its service standards and revise or develop adequate service measurement systems? How might customer behavior and input best support an efficient network?
4:00 – 5:00 p.m.
Open Discussion – What Should We Do Next?
What should be the most immediate areas under the new law for Postal Service and/or PRC attention? What other issues under the new law do you want to address?
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Summit Information
When:
March 13, 2007
Where:
Bolger Center
North Building
9600 Newbridge Drive
Potomac, MD 20854-4438
Get directions
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Register for the Summit by Monday, March 12, 2007.
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