Eastern Washington/Idaho Postal Customers Receive Nation’s Best Mail Service

Spokane Postal District Tied for Nation’s Top Performance

SPOKANE, WA — Postal Service customers in the Spokane District, which covers Eastern Washington and the state of Idaho, received some of the best overnight mail delivery service in the nation for the fourth quarter of fiscal year 2007. With 97 percent on-time delivery of First-Class Mail, the Spokane District tied a number of other postal districts for the nation’s highest delivery performance.

This is the third straight quarter the Spokane District has posted the nation’s highest overnight delivery performance.

“This is the level of service our customers deserve and have come to expect, and it’s the level of service our outstanding postal employees are happy to provide,” said Spokane District Manager Lloyd Wilkinson.

The Spokane District employs more than 5,000 people, working in nearly 400 postal facilities, who process and deliver an average 4.7 million pieces of mail each day to more than 1 million addresses.  

National on-time performance scores for the delivery of First-Class Mail were at all-time highs for all three of the categories the Postal Service tracks. National overnight performance was 96 percent on-time in the final quarter —a first for the last quarter and for two consecutive quarters. National two-day and three-day performance also hit new record highs of 94 percent and 93 percent respectively.

First-Class Mail performance, presented last week during the Postal Service Board of Governors meeting, is measured independently by IBM Global Business Services. The process measures First-Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.