U.S. Postal Service Maintains High Performance Scores

Postal Customers in Seattle District Receive Top Service

SEATTLE — The Seattle District met the national on-time performance scores for the delivery of First-Class Mail during the fourth quarter of fiscal year (FY) 2008.

While national overnight delivery service scores maintained a 97 percent on-time delivery for the second consecutive quarter, the Seattle District also recorded a 97 percent score.

The fourth quarter covers July, August and September 2008.

Since 1990, the Postal Service has contracted with an independent agency to objectively measure First-Class Mail service performance. IBM Global Business Services reviews and measures the delivery performance of First-Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.

“These successful delivery scores are the product of postal employees who work together to give the American public the best service possible,” said Seattle District Manager Katherine S. Nash. “Customers can rely upon the Postal Service to meet all their shipping and mailing needs.

“We continue to make every effort to exceed our customers’ expectations,” said Nash.

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An independent federal agency, the U.S. Postal Service is the only delivery service that visits every address in the nation — 146 million homes and businesses. It has 37,000 retail locations and relies on the sale of postage, products and services to pay for operating expenses, not tax dollars. The Postal Service has annual revenues of $75 billion and delivers nearly half the world’s mail.