Morrisville Post Office employees are proud of their achievements

MORRISVILLE, VT— The United States Postal Service uses a Customer Satisfaction Measurement survey to monitor the service their customers receive. The Customer Satisfaction Measurement is a survey tool sent to random customers asking them to evaluate all aspects of their Postal Service experience from the retail lobby to the mailbox. Customers are asked to rate their most recent contact with the Post Office which includes questions relating to delivery of the mail, availability of parking, professionalism of staff, along with ease of use and wait time in line questions.

The Five Star Award goes out to Post Offices that achieve a high customer service rating from the Customer Satisfaction Survey. The Morrisville Vermont Post Office has been honored twice based on the overwhelmingly positive responses by local businesses and residents to the survey regarding services provided by Morrisville Post Office employees.

NH/VT District Manager for the United States Postal Service Debbie Essler said, “Service is part of our name and I am very proud of the outstanding service provided by our 5 Star winners. I urge all to strive to achieve the highest level of service these offices provide and our customers deserve.”

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An independent federal agency, the U.S. Postal Service is the only delivery service that visits every address in the nation — 146 million homes and businesses. It has 37,000 retail locations and relies on the sale of postage, products and services to pay for operating expenses, not tax dollars. The Postal Service has annual revenues of $75 billion and delivers nearly half the world’s mail.