U.S. Postal Service Posts Sizzling Summer Service Scores!

Sacramento District Delivery Performance Improves

Sacramento, CA — National on-time performance scores for the delivery of First-Class Mail set another new record for highest level of service during the third quarter of fiscal year 2008.

National overnight delivery service climbed a full percentage point from the previous fiscal quarter, reaching an average of 97 percent on-time delivery, the highest score ever achieved by Postal Service employees.

In fact, delivery service performance reached record highs for all three categories of mail the Postal Service tracks:

Overnight service was 97 percent on-time, up from 96 percent the same period last year.
Two-day service was 95 percent on-time, up from 93 percent the same period last year.
Three-day service was 94 percent on-time, up from 91 percent the same period last year.

First-Class Mail performance is measured independently by IBM Global Business Services. The process measures First-Class Mail from the time it is deposited into a collection box until it is delivered to a home or business in the same major metropolitan area.

Locally, Post Offices in the Sacramento District continue to improve on delivery performance

The district scored a 96 percent in overnight, on-time delivery of First-Class Mail, an improvement by one percentage point from the previous quarter. The district, one of the largest in the Pacific Area, covers nearly 39,000 square miles from the Oregon border to Fresno. It has a total of 502 post offices, stations and branches that combined make daily deliveries to over 2 million delivery points.

“Providing excellent service to our customers remains the top priority of the Sacramento District and the U.S. Postal Service,” said Sacramento District Manager Rosemarie Fernandez. “It is important that we measure our performance and let our employees and the public know how we’re doing in efficient and reliable mail service. Scores are nice, but how we got them reflects on the commitment and follow through of our district employees to provide a high level of customer service.”

EXFC Overnight Service Results
(PQ3, FY 2008)

EXFC externally measures collection box to mailbox delivery performance. EXFC continuously tests a panel of 463 ZIP Code areas selected on the basis of geographic and volume density from which 90 percent of First-Class Mail volume originates and 80 percent destinates. EXFC is not a system-wide measurement of all First-Class Mail performance.

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An independent federal agency, the U.S. Postal Service is the only delivery service that visits every address in the nation — 146 million homes and businesses. It has 37,000 retail locations and relies on the sale of postage, products and services to pay for operating expenses, not tax dollars. The Postal Service has annual revenues of $75 billion and delivers nearly half the world’s mail.