U.S. Postal Service Performance Improves During Second-Quarter

San Francisco Among the Top Performers in the Nation

SAN FRANCISCO — National on-time performance scores for the delivery of First-Class Mail improved during the second quarter this fiscal year for two of the three categories the Postal Service tracks. National overnight service remained steady at 96 percent on time — the first time this score has been maintained for four quarters in a row — and two-day service increased from last quarter to 94 percent (from 93 percent) on time, while three-day performance increased from last quarter to 92 percent (from 88 percent).

Locally, the San Francisco District maintained a 96 percent for on-time delivery for its overnight areas, which include the North Bay, East Bay, San Francisco, San Jose and the peninsula. “These strong scores reflect the commitment and follow through of our district employees to provide a high level of customer service,” said Winnie Groux, District Manager for San Francisco.

First-Class Mail performance is measured independently by IBM Global Business Services. The process measures First-Class Mail from the time it is deposited into a collection box until it is delivered to a home or business in the same major metropolitan area.

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An independent federal agency, the U.S. Postal Service is the only delivery service that visits every address in the nation — 146 million homes and businesses. It has 37,000 retail locations and relies on the sale of postage, products and services to pay for operating expenses, not tax dollars. The Postal Service has annual revenues of $75 billion and delivers nearly half the world’s mail.