U.S. Postal Service Maintains High Level Of Performance

Sacramento District Matches National Overnight Delivery Performance,
Exceeds National Score on Two-Day Delivery

SACRAMENTO, CA — The U.S. Postal Service has released the latest national on-time performance scores for the delivery of First-Class Mail. The third-quarter result for Single-Piece on-time mail delivery was 96 percent. The third quarter covers April 1, 2009 to June 30, 2009

Locally, the Sacramento District matched the national average of 96 percent for overnight, 95 percent for two-day and 92 percent for three-to-five day, a one percentage improvement from the previous quarter.

The national scores for the same categories were:

“Providing excellent service to our customers remains the top priority of all our employees,” said Sacramento District Manager Rosemarie Fernandez. “In spite of the severe downturn in our volume that has caused us to make critical cost-cutting decisions, one thing we did not cut is commitment to customer service. Our dictum is “Service Up, Cost Down.”

The Sacramento District, one of the largest in the Pacific Area that includes the states of California and Hawaii, covers nearly 39,000 square miles from the Oregon border to south of Fresno. It has a total of 401 post offices, stations and branches that combined process and deliver close to 2 billion pieces of mail annually to more than 2.5 million delivery points (addresses) six days a week.

Since 1990, the Postal Service has contracted with an independent agency to measure First-Class Mail service performance. IBM Global Business Services tracks First-Class Mail from the time it arrives in a collection box or lobby mail chute until it is delivered to a home or business, allowing the Postal Service to monitor performance and improve service for customers.

Note: Click here for a complete list of FY09 third-quarter national performance scores follows.