U.S. Postal Service Maintains High Level Of Performance

Bay-Valley District Customers Receive Best Service, Exceed National Average

OAKLAND, CA—The U.S. Postal Service has released the latest national on-time performance scores for the delivery of First-Class Mail. The third-quarter result for Single-Piece on-time mail delivery was 96 percent. The third quarter covers April 1, 2009 to June 30, 2009

For the second quarter in a row, the Bay-Valley District exceeded the national average for the three major categories measured for on-time delivery. The Bay-Valley District posted a 97 percent for overnight, 96 percent for two-day and 94 percent for three-to-five day for on-time delivery during the same period.

The national scores for the same categories were:

4 percent for two-day delivery, up 1 percentage point over last quarter
93 percent for three-day delivery, up 2 percentage points over last quarter

“Our positive scores for two quarters in a row indicate that service to our customers remains our central focus,” said Bay-Valley District Manager Kim Fernandez. “In spite of the severe downturn in our volume that has caused us to make critical cost-cutting decisions, one thing we did not cut is commitment to customer service. Our employees are actively engaged and understand the challenges we face, and they have responded with positive strides in continuous improvement in service performance.”

The Bay-Valley District stretches from Napa in the north, east to Fairfield, comprises all of the Oakland/East Bay, Silicon Valley/San Jose, south to King City and the coast from Big Sur to Santa Cruz. The district has a total of 230 Post Offices, stations and branches, and mail processing facilities that combined process and deliver 3.5 billion pieces of mail annually to more than 2 million delivery points (addresses) six days a week.

Since 1990, the Postal Service has contracted with an independent agency to measure First-Class Mail service performance. IBM Global Business Services tracks First-Class Mail from the time it arrives in a collection box or lobby mail chute until it is delivered to a home or business, allowing the Postal Service to monitor performance and improve service for customers.

Note: Click here for a complete list of FY09 third-quarter national performance scores follows.

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An independent federal agency, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 149 million residences, businesses and Post Office Boxes, six days a week. It has 34,000 retail locations and relies on the sale of postage, products and services, not tax dollars, to pay for operating expenses. Named the Most Trusted Government Agency five consecutive years by the Ponemon Institute, the Postal Service has annual revenue of $75 billion and delivers nearly half the world’s mail.