U.S. Postal Service Maintains High Performance Scores

Bay-Valley District Customers Receive Top Service, Exceed National Average

OAKLAND, CA — The U.S. Postal Service has released the latest national on-time performance scores for the delivery of First-Class Mail. The FY09 second quarter results for Single-Piece on-time mail delivery were 96 percent for overnight, 93 percent for two-day and 91 percent for three- to five-day. The second quarter covers January, February and March 2009.

Locally, the Bay-Valley District exceeded the national average by posting 97 percent for overnight, 96 percent for two-day and 93 percent for three-to-five day for on-time delivery during the same period.

“We’re trending upward where it counts - service to our customers,” said Bay-Valley District Manager Kim Fernandez. “Scores are nice, but it’s how you get the score that matters. We have a circle of success in our district where all employees are engaged in continuous improvement in order to exceed our customers’ expectations. These successful delivery scores are a direct result of their active engagement in all aspects of customer service.”

The Bay-Valley District stretches from Napa in the north, east to Fairfield, comprises all of the Oakland/East Bay, Silicon Valley/San Jose, south to King City and the coast from Big Sur to Santa Cruz. The district has a total of 217 post offices, stations and branches, and mail processing facilities that combined process and deliver 3.5 billion pieces of mail annually to more than 2 million delivery points (addresses) six days a week.

FY09 second quarter Performance Score Form

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An independent federal agency, the U.S. Postal Service is the only delivery service that reaches every address in the nation, 149 million residences, businesses and Post Office Boxes, six days a week. It has 34,000 retail locations and relies on the sale of postage, products and services, not tax dollars, to pay for operating expenses. Named the Most Trusted Government Agency five consecutive years by the Ponemon Institute, the Postal Service has annual revenue of $75 billion and delivers nearly half the world’s mail.