Susan Plonkey was named vice president of Business Customer Relations in June 2008. In this role, she is responsible for improving business customer relationships by sharing information and best practices to keep the mailing industry healthy and vibrant.

Reporting to the senior vice president of Customer Relations, Plonkey oversees the Business Service Network, Customer Development, Customer and Industry Marketing, Customer Relationship Management, and Merchandising and Planning. Customer and Industry Marketing includes the National Postal Forum (NPF), Postal Customer Councils (PCCs) and the Mailers Technical Advisory Committee (MTAC).

Plonkey served as vice president of Customer Service for three years prior to this appointment. She also served as manager of the Fort Worth District from 2003-2005, where she oversaw the retail and delivery operations in 416 Post Offices in Northwest Texas, covering more than 114,000 square miles and serving more than 1 million possible deliveries, as well as the operation of three processing and distribution facilities.

Earlier, Plonkey served as manager, processing and distribution, Austin, TX. In 1998, she was selected as the first female postmaster of Dallas, TX, the ninth largest Post Office in the United States. She also served as field director, marketing and communications in Oklahoma City, postmaster of Oklahoma City and several other retail and customer service operations positions.

Plonkey has received numerous national postal honors and awards including the Vice President’s award from Postmaster General Jack Potter in 2003. She holds a Bachelor of Science degree from Kansas State University and an MBA from the University of Central Oklahoma.

July 2008