PrintFOR IMMEDIATE RELEASE
Contact: Media Relations 202-268-2155
November 1, 2005
News Release No. 05-092
www.usps.com
POSTAL SERVICE DOES IT AGAIN IN OVERNIGHT FIRST-CLASS MAIL DELIVERY
WASHINGTON, D.C. - The U.S. Postal Service's high level of service performance remains constant through another measurement period. Its on-time overnight delivery of First-Class Mail earned a 95 percent performance score as measured independently by IBM Consulting Services and announced today during the agency's Board of Governors meeting in Washington, D.C.
This accomplishment marks the 11th consecutive measurement period in which the organization has scored 95 percent or better for on-time overnight delivery of First-Class Mail.
This fourth quarter measurement for fiscal year 2005 also cites two-day service performance at 91 percent and three-day, which is carried by air and can be subject to delays, at 90 percent once again, up from 83 percent in the second quarter.
This report provides an independent assessment of the time it takes First-Class Mail, once it's deposited into collection boxes, to be delivered to homes, businesses and Post Office boxes nationwide.
Five of the USPS' geographic service territories reached 97 percent on-time overnight scores during this reporting period. They are Spokane (eastern Washington State and Idaho); Central Plains (Nebraska, southwest Iowa and most of Kansas); Albany (northern, eastern, central portions of New York State); Richmond, VA; and Baltimore, MD.
During the same period, customer satisfaction was also measured. At 94 percent, this score is up from 93 percent last quarter. This achievement marks the sixteenth continuous quarter the Postal Service has earned a 93 percent or better customer satisfaction measurement score.
In addition, eight Postal Service territories achieved customer satisfaction scores of 97 percent. They are Dakotas (North and South Dakota and northeast Minnesota); Massachusetts (most portions of the State of Massachusetts); Western New York (western portion of New York State, including Buffalo and Rochester); Albany (northern, eastern, central portions of New York State); New Hampshire/ Vermont (all of each state); Pittsburgh, PA; Appalachian (Kentucky and West Virginia); and Hawkeye (Missouri, Iowa and portions of Kansas).
Also, Chairman Miller noted the board had received from the Postal Rate Commission its recommendation on the escrow rate case that is intended to cover the 5.4 percent, $3.1 billion escrow obligation contained in Public Law 108-18. He said the Governors will consider that recommendation on Monday, November 7, 2005 and possibly vote on it later in the month.
In other business, the Board of Governors announced rate changes for Micronesia and the Marshall Islands, and that international rates will increase 5.9 percent. Also, announced was that the HSBC North America Holdings Inc. National Service Agreement is effective today.
- Hurricane-affected ZIP Codes 700, 701 and 395 were not tested in the later portion of this measurement period. -
EXFC Overnight Service Results
July 1 - September 30, 2005 (PQ Iv, FY 2005)
EXFC Overnight Service Results
July 1 - September 30, 2005 (PQ Iv, FY 2005)
EXFC externally measures collection box to mailbox delivery performance. EXFC continuously tests a panel of 463 ZIP Code areas selected on the basis of geographic and volume density from which 90% of First-Class volume originates and 80% destinates. EXFC is not a system-wide Measurement of all First-Class Mail performance.
| PERFORMANCE CLUSTER | RESULTS | ZIP CODE SERVICE AREAS |
| ALABAMA | 96 | 350, 351, 352, 358, 361, 366 |
| ALASKA* | 97 | 995, 996 |
| ALBANY | 97 | 120, 121, 122, 123, 128, 130, 131, 132, 135, 139 |
| ALBUQUERQUE | 95 | 870, 871 |
| APPALACHIAN | 95 | 240, 250, 251, 252, 253, 263, 264, 265 |
| ARIZONA | 95 | 850, 852, 853, 855, 856, 857 |
| ARKANSAS | 96 | 720, 721, 722, 723, 727 |
| ATLANTA | 94 | 300, 301, 302, 303 |
| BALTIMORE | 97 | 210, 211, 212, 214, 217, 219 |
| BAY VALLEY | 95 | 939, 945, 946, 947, 948, 950, 951 |
| BIG SKY | 96 | 590, 591, 598 |
| BOSTON | 96 | 021, 024 |
| CAPITAL | 96 | 200, 206, 207, 208, 209 |
| CARIBBEAN | 93 | 009 |
| CENTRAL FLORIDA | 95 | 327, 328, 329, 334 |
| CENTRAL ILLINOIS | 96 | 604, 605, 616, 617, 618, 627 |
| CENTRAL NEW JERSEY | 95 | 077, 085, 086, 088, 089 |
| CENTRAL PENNSYLVANIA | 95 | 170, 171, 172, 176, 178, 185, 187, 196 |
| CENTRAL PLAINS | 97 | 515, 516, 666, 670, 671, 672, 680, 681, 685 |
| CHICAGO | 94 | 606, 607 |
| CINCINNATI | 95 | 410, 436, 450, 451, 452, 454, 458, 470 |
| COLORADO/WYOMING | 96 | 800, 801, 802, 803, 809, 820 |
| COLUMBUS | 95 | 430, 431, 432, 433 |
| CONNECTICUT | 95 | 060, 061, 062, 064, 069 |
| DAKOTAS | 96 | 570, 571, 573, 581 |
| DALLAS | 94 | 750, 751, 752, 754, 757 |
| DETROIT | 95 | 481, 482, 492 |
| ERIE | 96 | 159, 161, 164, 165, 166 |
| FORT WORTH | 95 | 760, 761, 762, 764, 791, 794 |
| GATEWAY | 94 | 620, 622, 630, 631, 633, 652 |
| GREATER INDIANA | 95 | 460, 461, 462, 463, 464, 466, 468, 469, 473, 478, 479 |
| GREATER MICHIGAN | 96 | 486, 488, 489, 490, 493, 494, 495 |
| GREATER SOUTH CAROLINA | 96 | 290, 291, 292, 293, 294, 295, 296 |
| GREENSBORO | 95 | 270, 271, 272, 273, 274, 275, 276, 277, 278, 286 |
| HAWKEYE | 96 | 500, 501, 502, 503, 507, 511, 520, 524, 612 |
| HONOLULU | 96 | 967, 968 |
| HOUSTON | 95 | 770, 772, 773, 774 |
| KENTUCKIANA | 96 | 400, 401, 402, 405, 406, 471, 477 |
| LAKELAND | 95 | 530, 531, 532, 535, 537, 543, 544, 549 |
| LONG ISLAND | 94 | 115, 117, 118, 119 |
| LOS ANGELES | 93 | 900, 902, 903, 904, 905 |
| LOUISIANA | 95 | 700, 701, 705, 708, 711 |
| MAINE | 95 | 040, 041, 043, 044, 045, 048 |
| MASSACHUSETTS | 94 | 010, 011, 012, 013, 015, 016, 017, 018, 019 |
| MID-AMERICA | 95 | 640, 641, 658, 661, 662 |
| MID-CAROLINAS | 94 | 280, 281, 282, 283, 288, 297 |
| MISSISSIPPI | 96 | 386, 390, 391, 392, 395 |
| NEVADA-SIERRA | 96 | 890, 891, 895 |
| NEW HAMPSHIRE/VERMONT | 95 | 030, 031, 032, 033, 034, 038, 050, 054 |
| NEW YORK | 94 | 100, 104 |
| NORTH FLORIDA | 95 | 320, 321, 322, 323, 325, 326 |
| NORTHERN ILLINOIS | 96 | 600, 601, 602, 603, 611 |
| NORTHERN NEW JERSEY | 95 | 070, 071, 072, 073, 074, 075, 076, 078, 079 |
| NORTHERN OHIO | 93 | 440, 441, 442, 443, 445, 447, 449 |
| NORTHERN VIRGINIA | 96 | 201, 220, 221, 222, 223 |
| NORTHLAND | 96 | 540, 546, 550, 551, 553, 554, 559, 563 |
| OKLAHOMA | 95 | 730, 731, 740, 741, 743 |
| PHILADELPHIA METRO | 96 | 180, 189, 190, 191, 193, 194 |
| PITTSBURGH | 95 | 150, 151, 152, 153, 154, 156 |
| PORTLAND | 95 | 970, 971, 972, 973, 974, 986 |
| RICHMOND | 97 | 224, 225, 230, 231, 232, 233, 234, 235, 238 |
| RIO GRANDE | 95 | 765, 767, 780, 781, 782, 784, 786, 787, 788, 789, 797, 799 |
| SACRAMENTO | 94 | 937, 952, 956, 957, 958 |
| SALT LAKE CITY | 96 | 840, 841, 844 |
| SAN DIEGO | 96 | 919, 920, 921, 924 |
| SAN FRANCISCO | 95 | 940, 941, 943, 944, 949 |
| SANTA ANA | 95 | 906, 907, 908, 917, 918, 926, 927, 928 |
| SEATTLE | 96 | 980, 981, 982, 984, 985 |
| SOUTHEAST MICHIGAN | 94 | 480, 483, 484, 485 |
| SOUTH FLORIDA | 92 | 330, 331, 332, 333 |
| SOUTH GEORGIA | 96 | 309, 310, 312, 314, 319 |
| SOUTH JERSEY | 96 | 080, 081, 082, 083, 084, 197, 198 |
| SOUTHEAST NEW ENGLAND | 95 | 020, 023, 027, 028, 029 |
| SPOKANE | 97 | 835, 837, 838, 990, 991, 992, 994 |
| SUNCOAST | 95 | 335, 336, 337, 338, 339, 341, 342, 346 |
| TENNESSEE | 96 | 370, 371, 372, 374, 379, 380, 381 |
| TRIBORO | 95 | 110, 112, 113, 114, 116 |
| VAN NUYS | 94 | 911, 913, 914, 915, 916, 930, 931, 933 |
| WESTCHESTER | 96 | 105, 106, 107, 108, 109, 125 |
| WESTERN NEW YORK | 96 | 140, 141, 142, 143, 144, 145, 146 |
* No Overnight standard. Score shown is for two-day performance.
Since 1775, the Postal Service and its predecessor, the Post Office Department, has connected friends, families, neighbors and businesses by mail. It is an independent federal agency that visits 142 million homes and businesses every day, six days a week and is the only service provider delivering to every address in the nation. The Postal Service receives no taxpayer dollars for routine operations, but derives its operating revenues solely from the sale of postage, products and services. With annual revenues of more than $69 billion, it is the world's leading provider of mailing and delivery services, offering some of the most affordable postage rates in the world. The Postal Service delivers more than 46 percent of the world's mail volume-some 206 billion letters, advertisements, periodicals and packages a year-and serves seven and a half million customers each day at its 37,000 retail locations nationwide. Its website, usps.com, attracts more than 21 million visitors each month.