FOR IMMEDIATE RELEASE 
Contact: Media Relations
April 14, 2003 202-268-2155
Release No. 030
www.usps.com

POSTMASTER GENERAL ISSUES CALL
FOR NEW POSTAL SERVICE

New Orleans, LA – During the opening session of one of the premier gatherings of
business mailers, mailing industry leaders and postal managers – the National Postal
Forum – Postmaster General John E. Potter told the thousands of attendees in the
audience, “Now is the time to revitalize the mailing industry. Now is the time for us to
modernize the Postal Service. And now is the time for us to work together to make the
most of a long period of postage rates stability.”

Potter commended those in attendance for their part in the recent passage of
legislation that will reduce the Postal Service’s Civil Service retirement payment by
more than two (2) and a half billion dollars a year. The Postal Service will use the 
money that had been budgeted for the payments to pay down the organization’s
debt, and hold postage rates steady until 2006. “This is great news for America and for 
the mailing industry – stable rates until 2006,” Potter told the jubilant crowd. 
“We can put talk about rate increases aside and focus on what we all need to do to
recover from the recession and grow the business.”

Outlining the progress made to the Postal Service’s Transformation Plan (the
agency’s blueprint for the future) Potter said the Postal Service is well on its way to
realizing commitments in the plan to create growth through added value; to improve
operational efficiency; and to enhance a performance based culture.

“We have made good on our promise,” Potter told the audience. “Service is an alltime
high – First-Class Mail hit 95% and we are providing better, more reliable service on
every class of mail. We are well on our way at taking $5 billion out of our costs by 2006.

For the first time in 31 years, our operating expenses were less than the previous year.
We ended 2002 at $2.5 billion below our original plan. And this year, 2003, we’ll end the
year with a net income. Our productivity has climbed for the third straight year.”

Potter told the group the Postal Service has also focused on innovation to make
changes within the limitations of current legislation – from new and enhanced
technologies that enable postal customers to track their mailings, to increased customer
access and convenience through initiatives like the Services’ recent partnership with
Hallmark.

In answering the question – where does the Postal Service go from here –
Chairman of the Postal Board, David Fineman, said that every postal governor is
delighted that the Postal Service will be able to hold rates steady – but that the “status quo is not acceptable.”

Echoing Fineman’s comments, Potter acknowledged that the Postal Service still
faces stiff challenges in the years ahead. “We still face an uncertain economy, stiff
competition, and the reality of electronic diversion. The reality is that we have an old
business model that is flawed, and that won’t serve us much longer,” said Potter.

Joining Potter were Peter Fisher, U.S. Treasury Department Under Secretary for
Domestic Finance and named by President Bush to coordinate the formation of a
Commission to address key public policy issues and to make recommendations to the
President about the long term future of the Postal Service; and James Johnson, co-chair
of the Presidential Commission.

Johnson told the mailers and postal managers, the Commission recognizes the
extraordinary challenges the Postal Service and the mailing industry face and that what
was good enough in the past will not be good enough for the future. Although not
wanting to foreshadow the Commission’s report due in July, Johnson did say the
Commission was looking to integrate the essential elements of universal service with
those of a world class organization and move the blockage that keeps the Postal Service
from being as innovative as it could be.

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