Customer Service Guide
Atlanta District

• BMEU
• Passports
• Postal Customer Council
• Postal Stores
• Remittance Operations

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Business Mail Entry Unit

• No First-Class or Advance Deposits are accepted at the Bulk Mail Center.
• An approved application (PS 4410) must be on file prior to submitting mail to the Bulk Mail Center.  Application are available through the Business Mail Entry Office.
• Advance Deposits on Permit Accounts must be paid at the following authorized window locations before mail will be accepted:
  • Atlanta Main Post Office
  • North Metro BMEU
  • Northside Station
  • Doraville Station
  • Central City Station
  • Bulk Mail Center

   

Mail Prep Seminars  -  Business Mail Entry offers FREE training seminars on mail preparation every Tuesday from 9:00 a.m. until noon at 3900 Crown Road, Room 121, Atlanta, GA 30304-9657.  For additional information or reservations, call 404-765-7541.

Find an Atlanta District Business Mail Entry Office near you.

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Passports

Are you planning a trip overseas or just want a passport handy for those unexpected trips? Here are some facts you should know before applying for a passport!

Items Necessary for a New Passport.

1. A certified copy of your birth certificate if born in the US or a US territory. If not born in the US you must have a naturalization certificate. A certified birth certificate is one that usually contains:
   
   1. a raised seal from the city or state you were born in. (Note: hospital and church certificates are NOT acceptable.)
   2. the date of birth.
   3. the date the birth was recorded on filed. (Note: an expired nonrenewable passport can be submitted in place of a birth or naturalization certificate.)
      
2. Two professionally developed PASSPORT photographs. These may be taken by a professional photographer or an agency that offers that service. Vending machine photos are NOT acceptable!
   
3. A current photo ID such as a drivers license, military ID card, or an ID issued from a recognized college are best. With any other form of identifying documents you MUST be accompanied by a person (with an acceptable ID) who has known you at least two (2) years. Applicants under 18 MUST have a valid drivers license or MUST be accompanied by a parent or legal guardian. Applicants under 13 do not need to appear in person. A parent or legal guardian MUST apply on their behalf. Applicants should apply in person.
   
4. A Personal Check or Money Order (available at Post Office with cash purchase) for $60.00 if age 16 or older, $40.00 if age 15 or under.

Find an Atlanta District Passport Office near you.

For detailed information regarding passports, please visit the State Department Travel Page.

Additional information on passports is available from the Federal Information Center, 1-800-688-9889.

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Postal Customer Council

A Postal Customer Council (PCC) is an association of business mailers and postal managers whose members work together to increase mailing efficiency and improve mail service.  Postal customers have access to postal managers at the local level enabling them to learn how the Postal Service can meet their needs and solve their mailing problems.  The PCC provides an avenue for exchanging ideas and suggestions on new product or service applications.  Additionally, members benefit from the resources and support provided by local postal managers and area mailers. Many money-saving ideas have resulted from PCC membership through customer networking and interaction at organized meetings and seminars.

What do you think is important information for your business?

• To learn to make the most of your mailing dollars
• To achieve greater mailing efficiency and greater profitability for your business
• To learn the latest in postal services, rates and regulations to more effectively and efficiently use postal products and services
• To have a voice in a unique cooperative mailing association
• To learn how to solve mailing problems
• To meet other mailers with similar mailing requirements
• To learn how the Postal Service can meet your needs and solve your mailing problems
• To exchange ideas and suggestions on new product or service applications
• To gain regular access to postal representatives at the district level
• To expand your business using USPS "Smart Solutions"

To find out more about the PCC, visit the National PCC Home Page
or contact the Atlanta District Business Center.

Postal Stores

Postal Stores are a new concept in postal retailing which utilizes the concept of "open merchandising". The idea is to give customers a clear, open presentation of postal products, which enable greater opportunities for comparison, self-service, and self-selection.

What's "in store" for customers at a Postal Store?

• Open display gives customers the freedom to browse for products in a friendlier, more relaxed atmosphere.
• The convenience of shopping for and selecting their own merchandise.
• Much shorter lines, and no need to wait at the full-service windows for stamps, packaging products, or philatelic items.
• Transactions are completed faster.
• Shrink-wrapped products - each with a barcode that can be scanned - help speed up the purchasing process.
• To save more time, stamps can be selected and then paid for at the "Cashwrap" (the counter with the cash register).
• Items can be mailed without the assistance of a window clerk.
• Customers receive an education on how to use stamp vending equipment and weighing units.

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